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How to request a return
Email us with your order number, order email, product name, delivery date and a clear description of the issue. Photos or video can help us understand the problem faster.
Ordinary non-defect returns should be requested within 7 days of actual delivery. Defects, wrong items and other issues that must be handled under applicable law are not treated simply as ordinary late returns.
What we can help with
For obvious damage, missing parts, a wrong item or a material mismatch with the product description, we will review the case and offer an appropriate solution such as replacement parts, exchange, return or refund.
For change-of-mind or wrong-model purchases, acceptance depends on the condition of the item, whether parts have been cut or assembled, packaging condition and the practical cost of a cross-border return.
Return instructions and costs
Do not send a parcel back before receiving instructions, and do not assume the original sender address is the return address. If a return is required, we will provide the correct return method and address by email.
Reasonable return costs caused by a product problem or seller error will be handled according to the circumstances. For ordinary non-defect returns, shipping and other actual costs will be explained before the parcel is sent back.
Refunds
Approved refunds are normally returned to the original payment method. If that is not technically possible, we will agree on another safe method with you.
Where a returned item needs to be checked, the refund is processed after receipt and inspection. Your bank or payment provider may take additional time to post the funds.