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Where we ship
Orders are prepared in China and shipped to the markets currently available on the website. Some remote areas, restricted addresses or special postal codes may not be serviceable.
Please check your name, phone number, email, country, city, full address and postal code before ordering. Address changes may be limited after the parcel has been handed to the carrier.
Preparation and transit time
We normally dispatch within 3–7 days after the order is confirmed, any required payment is completed and the shipping information is complete. Pre-orders, restocks, holidays or special items may take longer.
International transit time depends on destination, shipping service, customs clearance and local delivery. Estimated times are guidance only unless a specific delivery commitment is stated for your order.
Tracking and delivery issues
Tracking information appears in My orders after dispatch. A newly created tracking number may take some time to show the first carrier scan.
If tracking stops updating for an unusually long time, a parcel is returned, marked delivered but not received, or arrives visibly damaged, keep relevant photos and packaging and contact us.
Price, shipping and duties
The product price, shipping charge and other known charges are the amounts clearly shown before purchase and in the order confirmation.
Import, customs and tax rules vary by destination. If we know a charge will be payable by you, we will try to make that clear before purchase. If a significant new charge appears after the order is placed, we will contact you before deciding how to proceed.