Appearance & display
Kabutack’s bright red and yellow contrasts with Kwaziiro’s darker green-and-black silhouette.
About this model
Assembly & use experience
Both characters can be posed with movable joints, while alternate seating parts create a relaxed sitting scene. Their internal facial parts can be rotated to switch expressions without dismantling the figures.
Included items
This first QOSMOS release includes Kabutack and Kwaziiro as a two-character model kit, accompanied by small character-themed pieces for a more playful scene.
Suggested use
Show them as the first two members of a growing QOSMOS B-Robo collection.
Missing & replacement parts
We want every builder to enjoy completing their model. If your kit has missing or damaged parts, or you accidentally lose a part during assembly, please get in touch. We will do our best to help.
How do I request replacement parts?
Report the issue from your order details and include:
- Your order number
- The product name and the part numbers of any missing or damaged pieces (refer to the instructions)
- Relevant photos and a description of the issue
Replacement costs
Parts missing on arrival or product defects
Once we have checked the issue, we will first ask the supplier for free replacement parts. For problems caused by a product defect, you will not be charged for necessary replacement parts or reasonable shipping costs.
Parts damaged during assembly or lost
We are also happy to help you ask the supplier for replacement parts. If they are available, you may need to pay for the parts and international shipping. We will explain the costs in advance and only proceed with your agreement.
How are replacement parts shipped?
To avoid unnecessary international shipping costs, we offer two options:
How long does it take?
Availability and timing depend on the supplier's stock, the type of part and international shipping. We will let you know the expected arrangements once confirmed.
If suitable replacement parts are unavailable, we will offer another reasonable solution based on the situation, which may include an appropriate refund, return or exchange.
Thank you for your understanding, and happy building!
After-sales support, returns & refunds
Cancelling an order
Before your order ships, you can request cancellation through Report an issue in your order details. Once the parcel has been handed to the carrier, it can no longer be cancelled directly. If you no longer want the item for personal reasons, please request a return after receiving it.
Returns & refunds
If you need to return an item, we will send the return conditions and shipping instructions by email and through the issue report in your order details. Please keep the product, accessories and packaging complete, and do not send anything back without confirmation. Eligible returns are usually refunded after we receive and inspect the returned items. Return shipping for non-defect reasons is generally paid by the buyer, unless applicable law requires otherwise.
Missing parts, damage or product issues
If your item arrives with missing parts, damage or a quality issue, or you receive the wrong item, please contact us with your order information and relevant photos. Depending on the situation, we will help arrange replacement parts, a replacement shipment or a refund.
Delivery problems
If a parcel is lost, cannot be delivered or has another delivery problem, please contact us promptly so we can investigate. You do not need to wait for delivery before reporting a problem.
How refunds are returned
Eligible refunds are generally returned to the original payment method. The time it takes for the funds to arrive depends on the payment provider.
These guidelines do not affect your statutory consumer rights. For more information, seeReturns & refunds.
